Inbound Calling/ Support Services

Customers are the lifeblood of any business. Without them, no business can ever hope to survive, which is exactly why having a comprehensive inbound and outbound customer support service should be an integral part of your company.
TJIT Services, a leading customer service outsourcing company can be your perfect business partner in this regard,not only because we offer a convincing case for ROI but mainly because we understand the value of a good customer relationship.

Our customer service outsourcing comprises of the following

Customer Survey
Customer Survey
Your business is in big trouble if your customer satisfaction levels are poor which is why TJIT offers a range of customer service surveys customized to your company’s information, customers and industry’s need. Our periodic surveys provide quarterly, semi-annual or annual feedback about customer satisfaction along with our follow-up call center transaction surveys that provide a detailed feedback on the handling of customer service.
                                   
Toll-Free Service          
Toll-Free Service
Getting a toll-free customer care outsourcing service is a great way to connect with your customers and leverage the cost  benefits that only outsourcing can bring you. TJIT offers toll-free services at highly affordable rates that allow your business to make a substantial number of calls at a very meager cost. Also, our intelligent and structured outbound campaigns and call center services can help boost your business and maximize your results within no time.
                                      
Customer Support  
Customer Support
Augmenting customer experience to win clients is re-emerging as the epicenter of every business strategy. It is also  one of our most important functions. With the use of trained, certified team and leading technology at TJIT, you can  be rest assured our customer service outsourcing services will provide a boost to your sales. We offer a cost-effective way to generate new leads, answer customer queries and help resolve customer issues. 
                                       
Order Processing
      
 Order Processing 
Ordering a product today from the confines of your home or office is nothing short of a boon to a large segment of  the population worldwide. TJIT offers a complete range of customer support outsourcing for order management        including inbound sales, online order taking, upselling and cross-selling. Our order taking operators are professionals who are welltrained to provide customized response to your customer, in an efficient manner. 
                                          
Product Support
Product Support
Targeted for industries with dynamic product lifecycles, TJIT offers a broad range of product support services  focused  on achieving excellent customer satisfaction. We tailor the product support process to meet the specific    needs of your business by including the required activities, system level reporting, and escalation procedures. Also,      by analyzing product related call patterns, we provide insights into your future product development initiatives. 
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